user report: domain workstation is running slow

	Technician provided the hostname
	Technician provided the subnet/IP
	(user report) The user reported their computer was so slow this morning that they needed to use an alternate pc for a while.
	(user actions) Rebooting the problematic host apparently resolved the issue of slowness.

Host Information:

	Uptime: 0 days 1 hour 9 minutes 56 seconds
	Kernel Version: Microsoft Windows XP, Multiprocessor Free
	Product Type: Professional
	Product Version: 5.1
	Service Pack: 3
	Kernel Build Number: 2600
	Installed on: 12/20/2007, 10:11:29 AM (roughly 762 days old at the time of this post)
	Processor Count: 2
	Processor Speed 2.7 GHz
	Processor Type: Intel (R) Pentium (R) D CPU
	Physical Memory: 1014 MB (1GB)
	Video Driver: Intel (R) 82865G Graphics Controller
	Internet Explorer Version: IE 6

Check the logs first, if possible: here lets take a moment, and connect to the computers event logs remotely if possible (assuming you have the appropriate rights). 9 times out of 10, there is a good chance if the issue is application related; the applications logs will yield some good information, and if its OS or hardware related, look for errors and warnings in the system log. After connecting remotely (start > run > eventvwr \ \hostname) here is what we found.

	source:	error | warning:
	Application Virtualization Client	Failure on Desktop Configuration Server request to URL {rtsp://host.domain.com:554/} with header {Host: Content-Type: text/xml}
	Application Virtualization Client	{tid=F80}The Application Virtualization Client Core initialized correctly. Installed Product: Microsoft Application Virtualization Desktop Client Version: 4.5.0.15341 Install Path: C:\Program Files\Microsoft Application Virtualization Client Global Data Directory: C:\Documents and Settings\All Users\Documents\ Machine Name: hostname Operating System: Windows XP Professional Service Pack 3.0 Build 2600 OSD Command: “C:\Program Files\Microsoft Application Virtualization Client\sfttray.exe” “% 1″ %*
	Service Control Manager	Timeout (30000 milliseconds) waiting for the Symantec AntiVirus service to connect.
	Service Control Manager	The KService service terminated with the following error: Unspecified error
	LsaSrv	The Security System has received an authentication request that could not be  decoded.  The request has failed.

Host Information

Host Information