Chances are, if you happen to work within the a Server 2008 or R2 environment and have ever needed to reset a profile you have seen the following error message. “The User Profile Service service failed the logon. User profile cannot be loaded.”
Unlike the good ol’ days in Server 2003 where you could just at will delete profiles from “c:\documents and settings” its now not a great idea to purge any profiles in 2008 (“c:\users”) without properly doing it. I help is needed, here are several ways to properly delete profiles in Server 2008, R2, and beyond.
- [GUI Profile Reset]
- Start > Run > type in ‘control’ and click on OK
- Locate the “system” icon and double click to open.
- Locate “Advanced system settings” on the left hand side and open.
- Click on “Settings” under “User Profiles” in the “Advanced” tab.
- Locate the profile you want to reset and click on “Delete” to purge the profile.
- [Manual profile deletion]
- Start > Run > type in ‘c:\users’ and click on OK
- Make sure the user is no longer on the server. Then locate the profile and delete.
- Next we need to open the registry > Start > Run > type in ‘regedit’ and click on OK
- Expand > HKEY_LOCAL_MACHINE
- Expand > SOFTWARE
- Expand > Microsoft
- Expand > Windows NT
- Expand > CurrentVersion
- Expand > ProfileList
- Locate the users SID and delete. There is a very good chance you will see the key ending in ‘.bak’.
- To confirm you have selected the proper profile click on the key and read the ‘ProfileImagePath’ [REG_Expand_SZ]. You will see the users path, if the profile name matches what you deleted in “c:\Users\”, you will have a match.
